It was a bad experience, and I was very disappointed. I visited this CPA firm to handle very last-minute tax services.
I tried to get a service quote via phone before my appointment, but his assistant said they could not disclose the fee due to internal policy.
When I walked into the firm, it was like they did not welcome walk-in clients, and the owner (CPA Song) showed his facial impression that he did not like either. Based on my experience, the CPA Song is hypercritical, arrogant, and argumentative to the client. Do not expect decent customer service from him; he is unwilling to help clients when they need professional advice. In conclusion, he turned down the client, and I wasted valuable time.